Shipping policy

Shipping Policy

We ship all orders via *USPS or UPS. 

Our Shipping Department is open Monday through Friday from 11 AM to 5 PM CST and is closed on all U.S. government-observed holidays.

  • Orders received before 12 PM CST will ship the same day. Orders placed after 12 PM CST will ship the following business day.
  • Orders placed on holidays or weekends will ship on the next business day.
  • During periods of high demand, please allow up to 72 hours for your order to be processed.
  • USPS or UPS does not guarantee shipping times, as severe weather and holidays may cause delays.

Please check your shipment carefully upon arrival to ensure it has not been damaged during transit. All claims for damaged products must be made within 24 hours.

  • If you purchased Route package protection: Please report any damaged products directly to Route via their platform. You can file a claim for any shipping-related issues directly through the Route app, available on Android and Apple app stores or by clicking here.

  • If you did not purchase Route: Please email Customer Support at support@shopmaryjae.com with detailed information and a photo of the damaged product.

Route Package Protection

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

You can add Route package protection upon checkout to cover your order. If you experience an issue with your order, please file a claim with Route’s team by clicking here.

PLEASE NOTE: MARYJAE® is not liable for missing, lost, or damaged orders if Route is not purchased upon checkout for your order.


Order Cancellation Policy

We understand that plans change, and we are happy to accommodate order cancellations when possible:

  • If your order has not yet left our facility and has not been dropped off at USPS or UPS, we can cancel and issue a full refund.
  • If your order is already in transit, we are unable to cancel it. However, you may reject the package (unopened) upon delivery and have USPS or UPS return it to us. Once we receive the returned order, we will issue a refund minus any incurred shipping charges.

For cancellation requests, please contact Customer Support at support@shopmaryjae.com as soon as possible.


Legal Compliance & Adult Signature Requirement (21+)

In compliance with Texas regulations, we only ship to individuals 21 and older. All customers are required to complete age verification at checkout before an order is processed.

Age verification is handled securely and privately — your information is never shared with the state or any third party. It is used solely to confirm you meet the minimum age requirement.

If an order cannot be fulfilled due to a failed verification, you will not be charged.

It is your responsibility to provide accurate information and comply with local laws. MARYJAE® is not liable for any legal issues arising from misrepresentation or non-compliance.


Discreet Shipping

We value your privacy. All orders are shipped in unmarked, plain boxes with no indication of the contents or sender.


Lost & Undelivered Packages

MARYJAE® is not liable for lost or undelivered packages. Any issues with undelivered packages should be resolved directly with the third-party carrier.

If you opted to add Route package protection at checkout, you will be covered for lost, stolen, or damaged orders. Route allows you to easily file a claim through their platform for any shipping-related issues. You can track and manage your claims directly in the Route app, available on both Android and Apple app stores or by clicking here.

If you did not select Route at checkout, MARYJAE® will not be responsible for any lost or undelivered packages once they are marked as delivered by the third-party carrier.

We strive to assist with shipping concerns, but please report any errors within 48 hours of the last tracking update by emailing Customer Support at support@shopmaryjae.com.

Once packages are marked as delivered by the third-party carrier, MARYJAE® is not responsible for them.

To avoid delays or returns, please double-check your address when placing an order. MARYJAE® is not responsible for any costs associated with address errors.

If a package is returned due to an undeliverable address, such as an incorrect one, MARYJAE® will issue a refund minus the shipping expenses incurred.

 

In-Store or Curbside Pickup

  • You have 7 days to pick up your order. If you need more time, please notify us.

  • A valid government-issued ID will be required upon pickup to verify that you are 21 or older.

  • After 7 days, if you have not picked up your order, we will reach out to you. If we do not receive a response, we will issue a full refund and restock the items.

Mistakenly selected curbside or in-store pickup instead of shipping?

No worries—contact us! Call 512-731-0076 or email support@shopmaryjae.com and we'll get it sorted for you.