SHIPPING POLICY

We ship orders via USPS or UPS, depending on the destination, shipping method selected, and the carrier best suited for your delivery.

Our Shipping Department operates Monday through Friday, 8 AM–5 PM CST, excluding U.S. government-observed holidays.

ORDER PROCESSING

Most orders are processed within 1 business day. During periods of high order volume, promotions, product launches, or holidays, please allow up to 72 hours for processing.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing time and shipping/transit time are separate. Estimated shipping time begins once your package has been accepted by USPS or UPS.

ESTIMATED SHIPPING TIMES

• Standard Shipping: approximately 3–7 business days

• Expedited/Priority Shipping: approximately 2–3 business days

These delivery windows are estimates and are not guaranteed by USPS, UPS, or MARYJAE®. Weather, holidays, carrier disruptions, routing errors, and other circumstances outside of our control may cause delays.

PACKAGE PROTECTION

Route Package Protection is available at checkout and may provide coverage for qualifying packages that are lost, stolen, or damaged in transit, subject to Route's eligibility requirements and claim guidelines.

If Route Package Protection is declined, MARYJAE® will still assist with investigating shipping issues; however, replacement or reimbursement is not guaranteed for packages that are lost, stolen, damaged, or marked as delivered by the carrier.

LOST OR DELAYED PACKAGES

If your package has not arrived by the end of the applicable estimated delivery window, tracking has stopped updating for an extended period, or your package appears to be lost, please contact support@shopmaryjae.com so we can review the shipment and determine the appropriate next step.

Packages confirmed as delivered by the carrier are not guaranteed to be eligible for replacement or refund unless covered by applicable package protection.

DAMAGED ORDERS

Please inspect your order upon arrival. Damage should be reported within 24 hours of delivery and should include photos of the product and packaging when applicable.

SHIPPING ADDRESS

Please verify your shipping address carefully before placing your order. MARYJAE® is not responsible for delays, failed deliveries, or additional shipping expenses caused by an incorrect or incomplete address entered at checkout.

If a package is returned because of an incorrect, incomplete, or undeliverable address, any applicable refund may be issued minus shipping expenses incurred.

CANCELLATIONS

Orders may be canceled if they have not yet been transferred to USPS or UPS.

Once an order has been transferred to the carrier, it cannot be canceled or recalled. You may refuse the unopened package or have it returned to sender. Any applicable refund will be issued once the returned order is received and inspected, minus non-refundable or incurred shipping expenses.

AGE VERIFICATION — 21+

MARYJAE® is a 21+ retailer. Customers must successfully complete age verification before an eligible order can be fulfilled.

Customers are responsible for providing accurate information and ensuring that products purchased are permitted at their shipping destination.

DISCREET SHIPPING

All orders are shipped in plain, discreet packaging without product descriptions or exterior markings identifying the contents.

For complete details, please review our Full Shipping Policy.